Billing and Subscription
- What to do When Receiving a Prompt of 100 Free Message Limit
- How to Manage Your Package from the MSPbots Header
- How to delete my account and remove all my data
- How to Request an Extension of Your Trial Subscription
- How to Add Payment Details in MSPbots
- Users cannot access Attendance, NextTicket, or Dashboards
General
- Why does my simple feature request take a long time be developed?
- How to Use Tags in MSPbots
- Users Get the Email Registration Error When Registering to MSPbots
- How to Resolve the Looping Login Issue When Accessing Support Website Using Firefox
- How to Set Up Advanced Scheduler
- How can I cancel my BrightGauge subscription and start using MSPbots
Bots
- Unable to Select Teams Channels in Alert Bot Block
- How to Resolve the Bot Alert for Non-Overlapping Utilized Work Hours and Utilization Rate Both Being 0
- How to Set ConnectWise Account Permissions to Modify Tickets
- Frequently Asked Questions on Bots and Billing
- Not Receiving Bot Alerts
- Chat Commands Are Not Working Properly in the MSPbots App in Slack
Apps
Attendance Manager
NextTicket Manager
- Next Ticket Filters Are Not Showing Tickets
- How to Troubleshoot Purchased Users Not Appearing in Next Ticket
- The Next Ticket Accept Button Is Not Working
- How to Resolve the "Role Does Not Exist or Is Invalid" Error when Accepting an Autotask Ticket
- Next Ticket App Not Support Project Tickets
- How to Resolve the "Resource does not have the adequate permissions" Error when Accepting an Autotask Ticket
Setting Up
- How to Grant Access to MSPbots Employees for Customer Support
- Trigger Mapping Button Is Not Clickable When Setting Automated Client Mapping
- The MSPbots Admin User and License
- Receiving HTTP 502 Error Code When Fetching Data Requests from Widget Using Public API
- Configure the Outgoing Mail - Mailjet
- MSPbots User Roles and Descriptions
Widgets
Integrations
- Autotask API Rate Limit
- Webhook Did Not Push the Update in ConnectWise
- Why MSPbots Has No Integrations with Some ConnectWise Products
- Inaccurate Reporting for Continuum or ConnectWise Command
- How to Resolve "Unable to connect to database" Error
- How to Resolve an Alert for Integrations