Billing and Subscription
- What to do When Receiving a Prompt of 100 Free Message Limit
- How to Manage Your Package from the MSPbots Header
- How to delete my account and remove all my data
- How to Request an Extension of Your Trial Subscription
- How to Add Payment Details in MSPbots
- Users cannot access Attendance, NextTicket, or Dashboards
General
- Why does my simple feature request take a long time be developed?
- Enhancing Your MSPbots Support Experience
- How MSPbots Professional Services Team Work
- Users Get the Email Registration Error When Registering to MSPbots
- How to Resolve the Looping Login Issue When Accessing Support Website Using Firefox
- How to Set Up Advanced Scheduler
Bots
- Chat Commands Are Not Working Properly in the MSPbots App in Slack
- How to Set ConnectWise Account Permissions to Modify Tickets
- Frequently Asked Questions on Bots and Billing
- Not Receiving Bot Alerts
- Viewing Alert Messages in Dark Mode
- How to set up MSPbots to send messages to a Microsoft Teams channel
Apps
Attendance Manager
NextTicket Manager
- How to Resolve the "Resource does not have the adequate permissions" Error when Accepting an Autotask Ticket
- How to Resolve the Issue of Needed Service Board Not Appearing in NextTicket for ConnectWise
- How to Resolve “does not exist for source” Error when Accepting an Autotask Ticket
- The nt Command Is Slow or Unresponsive
- Technicians Receive a Ticket Filtering Limit Exceeded Alert When Using the NextTicket Manager
- How to Setup Filters for NextTicket Manager
Setting Up
- The MSPbots Admin User and License
- Receiving HTTP 502 Error Code When Fetching Data Requests from Widget Using Public API
- Configure the Outgoing Mail - Mailjet
- MSPbots User Roles and Descriptions
- When can I use the Financial Role
- Some users are not appearing on the MSPbots dashboard
Widgets
Integrations
- Inaccurate Reporting for Continuum or ConnectWise Command
- How to Resolve "Unable to connect to database" Error
- How to Resolve an Alert for Integrations
- What are the Limitations with Slack Integration Compared to Teams
- How to pull API Logs from ConnectWise
- Integration Connection Status Bot