What is the alert
When your integration encounters an error, the main content of the alert will be to send you the integration errors you have experienced, as well as their occurrences in the past 24 hours, and guide you on how to address these errors.
When is the alert sent
When your integrations encounter errors, whether it be API or SQL.
Who receives this alert
Recipients set in the Notifications to receive the alert. Refer to Activating the Error Alerts Feature in the MSPbots App.
Why do MSPbots set the alert
- By alerting you about errors in integrations, it helps you identify and resolve issues promptly, ensuring smoother operations.
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Email and Teams message notifications about integration errors from the past 24 hours keep you informed and enable you to address issues promptly.
- You can select specific recipients to receive these alerts through notification settings, ensuring that the right people are informed about integration errors.
How to resolve the alert
- Try the following steps to resolve the issue:
- Check the error message and refer to the Integrations section in the troubleshooting KB to find possible solutions.
- Attempt to fix the issue following the methods in the KB article.
- If you are unable to fix it on your own or there is no article on the issue you are facing in the current KB, please create a ticket by sending an email to support@mspbots.ai or submit a request through our Help Center.
- Check the error message and refer to the Integrations section in the troubleshooting KB to find possible solutions.
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If you are no longer using the integration, please follow the below steps to remove the integration:
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Go to Integrations on the MSPbots navigation bar.
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Search for the integration name.
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Click the ellipsis button, then click Remove.
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Go to Settings > Get Started.
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Update the Get Started page so that the integration will no longer be displayed.
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