What to do When Receiving a Prompt of 100 Free Message Limit

Background information

For users who are new to MSPbots or have not yet purchased a license, MSPbots offers each user 100 free messages to try out with the Next Ticket and Attendance products . The 100 free message limit are shared between Next Ticket and Attendance products.

When exceeding the limit of 100 free messages while using the Next Ticket and Attendance products, a prompt for exceeding the 100 free messages will be received on Teams or Slack.

Possible reasons for receiving the limit prompt

• The new user has not registered with MSPbots.
• The subscription purchased by the user's client does not include the Next Ticket or Attendance app.
• The user has not been assigned a license for Next Ticket or Attendance app.
• The user does not have the required role.

Is there any prompt before the user receiving the limit prompt

Yes, when the total number of free messages approaches 100 times while using Next Ticket and Attendance in trial mode, you will receive a prompt message.

When you receive this prompt message, we encourage you to discuss with your manager about allocating a paid account for you.

Alternatively, you can visit our billing page at https://app.mspbots.ai/billing to purchase Next Ticket or Attendance directly. This will ensure immediate access for you and enhance your team's productivity.

What should the user do when receiving the limit prompt

If the user is an admin, proceed with the following steps. If not, ask for help from the user's admin.

If the user has already registered

1. Check the subscription purchased by the user's client.
   1. Log in to MSPbots as an admin.
   2. Go to Settings > Billing.
      
      
      
      
   3. Check if the user's client has purchased the Attendance or Next Ticket app, or the MSPbots Startup/Professional Bundle.
      
      
      
      
   4. If already purchased,
      
      1. Check the user's role.
         
         1. Go to Settings > User Management.
            
            
            
            
         2. Click the    button in the row of the user.
            
            
            
            
         3. As needed, change the user's role to at least User, NextTicket only user, or Attendance Only.
            
            
            
            
         4. Click Confirm.
      2. As needed, assign the NextTicket or Attendance license to the user. See How to Assign and Remove a License for NextTicket Manager and How to Assign and Remove a License for Attendance Manager. 
   5. If not purchased yet, there are two solutions:
      
      • Submit a Technical Support request to request a 14-day free Professional bundle trial, refer to Request a 14-day free Professional bundle Trial.

      • Purchase a subscription that includes the Attendance or Next Ticket app, or purchase the MSPbots Startup/Professional Bundle. Refer to How to Customize your Purchase Plan.

If the user has not registered yet

1. Register a MSPbots account, refer to  How to Sign In to MSPbots using Office 365 or How to Sign Up with MSPbots without Microsoft Office 365 Account.
2. Go to MSPbots to start your 14-day free trial right away. You can experience the power of Attendance and all other MSPbots features firsthand. Don't miss the opportunity to optimize attendance tracking.

Contacts

If the user is still receiving the message limit prompt, submit a request through our Help Center.