The Error Alerts feature in the MSPbots app sends email notifications to administrators each time integrations with MSPbots encounter errors and tickets exceed the filtering limit. This feature can be configured to send alerts to specific individuals and to select the error types you want to be notified about.
It is currently available when the number of tickets exceeds the NextTicket Manager filtering limit and errors occur in connected integrations, including SQL and API errors.
To know more about the alerts for exceeding the filtering limit, see How to Resolve an Alert for Exceeding Ticket Filtering Limit.
To know more about the alerts for integration errors, see How to Resolve an Alert for Integrations.
Prerequisites
You need to have the administrator role to configure error alerts and assign recipients.
How to enable Error Alerts and add recipients
- Open the MSPbots app and go to Settings > System.
- Enable the Error Alerts function by clicking the corresponding toggle switch. The function is activated if the switch is green and disabled when gray.
When the switch is OFF, all other settings are disabled and the MSPbots app will not send alerts. - For Error Types, select the alert checkboxes to enable the alert.
- Integrations- Alerts will be sent when there are connection issues with your integrations, including errors caused by API or SQL.
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NT tickets exceeded alert - Alerts will be sent when the number of tickets filtered by the NextTicket Manager app based on your set conditions exceeds the limit.
- Click the Add admin users link to add users to the Recipients list. Clicking this link adds all admins in your company in one click.
- You can also add a new admin recipient by entering the name in the Recipients field and selecting it from the list.
- To delete a user from the Recipients list, click the x icon beside the user's name or click the user's name on the list to remove the selection.
- Click Save.
How to deactivate Error Alerts
Click the toggle switch to deactivate the Error Alerts feature and stop sending alerts to recipients.
The following message appears when you have an unsaved modification and are about to turn the feature OFF:
To ensure all changes in the settings are saved, click Yes. Click No to ignore and not save the changes.
What are the default settings of the Error Alerts feature?
The default settings are:
- The Error Alerts switch is activated.
- The NT tickets exceeded alert error type is selected.
- All admins for the user company are added to the Recipients list.