How to Resolve “does not exist for source” Error when Accepting an Autotask Ticket

Error message

When clicking the Accept button to accept an Autotask ticket, an error message containing does not exist for source is received.

Error cause

The source of the Autotask ticket was not activated.

How to resolve the error

1. Log in to Autotask as an admin.
2. Hover over , go to Admin > Features & Settings.
   
   
   
   
3. Click Service Desk (Tickets).
   
   
   
   
4. Click Sources.
   
   
   
   
5. Here are two ways to fix the issue where the source is not active:
   • Change the source of the ticket to an active source:
     1. On the Ticket Sources tab, record an active source in your PC's notepad.
        
        
        
        

     2. Navigate to the detail page of the ticket.

     3. Click Edit.
        
        
        
        

     4. From the Source dropdown, select the active source you recorded, and click Save.
        
        
        
        

   • Activate the source of the ticket:

     1. Click the source of this ticket, such as In Person/Onsite.
        
        
        
        
     2. Check the checkbox to activate the source, then click Save.
        
        
        
        
     3. As shown in the image below, this confirms that the activation was successful.