Prerequisites for configuring the manager's info
- Active directory setup for your company
- Admin permissions for setting up and updating the directory
- The user must be logged in to MS Teams to set up or modify the manager information in MSPbots.
How to set up a user's manager information
Depending on your directory's setup, the Manager information is synchronized from either the Active Directory (AD) or Azure Active Directory (AAD).
If you are using AD and you synchronize the local Windows AD with AAD, launch the Active Directory Users and Computers (ADUC), go to Advanced Features, and modify the manager's info.
When done with your modifications, sync the changes to AAD. MSPbots automatically synchronizes AD information 10 minutes after each AD update.
If you are using AAD, go to the user's settings in the Microsoft Entra (formerly Azure portal) and make the necessary changes using the guide for modifying user's profile information and settings in the Microsoft Entra admin center.
Verifying the user's manager information in the MSPbots app
Do the following to verify if the manager details is correct or was successfully updated in the MSPbots app:
-
Open the MSPbots app and go to Settings > User Management.
- Check if the Manager column on the User Management screen shows the correct information.