MSPBots WIKI : RingCentral Public Widgets
These RingCentral widgets in published and alpha versions are ready for use.
In total, there are 20 publish/alpha widgets
| Name | Description | Created Date | Last updated |
|---|---|---|---|
| Current Agent Status - Chart | This widget shows a chart of the current agent status. | Jul 28, 2022 | Dec 10, 2022 |
| Currently Unavailable Agents | This widget shows the number of Unavailable Agents. | Jul 28, 2022 | Dec 10, 2022 |
| Call Logs by Direction- Current Week | This widget shows a pie chart of call logs by direction in the current week. | Jul 28, 2022 | Dec 10, 2022 |
| Total Calls - Current Week | This card number widget shows the Total Calls - Current Week. | Jul 28, 2022 | Dec 10, 2022 |
| Total Calls per Extension Per Day - Current Week | This widget shows a line chart of the total calls per extension per day in the current week. | Jul 28, 2022 | Dec 10, 2022 |
| Currently Available Agents Ring Central | A number card widget that displays the count of available agents currently. | Jul 14, 2023 | Jul 17, 2023 |
| Call Logs by Member - Current Week Ring Central | A grid-type widget that displays the count of call logs by the member for the current week. | Jul 14, 2023 | Jul 14, 2023 |
| Total Calls - Current Week Ring Central | A number card that displays the total calls for the current week. | Jul 14, 2023 | Jul 14, 2023 |
| Current Agent Status - Chart Ring Central | A bar chart widget that displays the count of agents per presence status. | Jul 14, 2023 | Jul 14, 2023 |
| Call Logs by Direction- Current Week Ring Central | A pie chart widget that displays the count of call logs by direction for the current week. | Jul 14, 2023 | Jul 14, 2023 |
| Total Calls per Extension Per Day - Current Week Ring Central | A line graph that displays the count of total calls per extension grouped by day for the current week. | Jul 14, 2023 | Jul 14, 2023 |
| Currently Unavailable Agents Ring Central | A number card that displays the count of currently unavailable agents. | Jul 14, 2023 | Jul 14, 2023 |
| Avg. Speed of Answer Ring Central KPIs | Amount of time from when call started ringing until it was answered. Average duration for inbound calls where the result is Answered | Jul 14, 2023 | Aug 09, 2023 |
| # of Inbound Support Calls Ring Central KPIs | # of Inbound Support Calls | Jul 14, 2023 | Aug 09, 2023 |
| # Total Calls Inbound and Outbound Ring Central KPIs | # Total Calls Inbound and Outbound | Jul 14, 2023 | Aug 09, 2023 |
| Calls by Direction and by Queue Ring Central KPIs | Calls by Direction and by Queue | Jul 14, 2023 | Aug 09, 2023 |
| Avg. Calls/Day Ring Central KPIs | Average inbound and outbound calls, daily per user. | Jul 14, 2023 | Aug 09, 2023 |
| # of Outbound Calls Ring Central KPIs | # of Outbound Calls | Jul 14, 2023 | Aug 09, 2023 |
| Calls in the Last 7 Days Ring Central KPIs | Calls in the Last 7 Days | Jul 14, 2023 | Aug 09, 2023 |
| Calls by Result Ring Central KPIs | Calls by Result | Jul 14, 2023 | Aug 09, 2023 |