MSPBots WIKI : Smileback Public Datasets
Here are the published or Alpha version Smileback datasets that you can use to create the widgets and dashboards
In total, there are 4 publish/alpha Datasets
Name | Description | Created Date | Last updated | Fields |
---|---|---|---|---|
SmileBack Nps Response - API | ODS Dataset which generated from SmileBack Nps Response | Jan 06, 2022 | Oct 10, 2022 | ["id", "tenant_code", "sync_time", "other_id", "score", "comment", "has_marketing_permission", "contact_remote_id", "campaign_name", "created_at", "contact_id", "contact_first_name", "contact_last_name", "contact_email", "contact_company", "contact_title", "contact_location"] |
SmileBack Review - API | ODS Dataset which generated from SmileBack Review | Jan 06, 2022 | Jan 10, 2022 | ["id", "tenant_code", "other_id", "sync_time", "rating", "status", "ticket_id", "ticket_title", "tags", "agents", "ticket_segment_id", "ticket_segment_name", "ticket_closed_on", "comment", "company_id", "company_name", "contact_id", "contact_name", "contact_email", "rated_on", "viewed_on", "last_modified", "has_marketing_permission", "permalink"] |
SmileBack Reaction Resource | This dataset accounts for reactions for each individual resource. | Feb 23, 2023 | Nov 21, 2023 | ["id", "comment", "reaction_status", "reaction", "reaction_value", "positive", "neutral", "negative", "tags", "company_id", "company_name", "contact_id", "contact_name", "contact_email", "has_marketing_permission", "permalink", "last_modified", "viewed_on", "survey_seen_date_iso", "survey_seen_date", "board_name", "resources", "ticket_id", "summary", "closed_on", "reaction_id", "rated_on", "reaction_date", "reaction_date_iso", "commented_on", "agents", "days_since_reaction"] |
SmileBack NPS Responses | This dataset gives the responses to your SmileBack Net Promoter Score (NPS) surveys. Including scores and comments along with information on the campaigns and contacts for the entire duration. | Nov 21, 2023 | Dec 28, 2023 | ["id", "campaign", "comment", "contact_remote_id", "response_time", "marketing_permission", "score", "contact_id", "contact_email", "contact_first_name", "contact_last_name", "contact_location", "contact_title", "contact_company", "contact", "nps_classification"] |