MSPBots WIKI : Halo Public Widgets
Here are the published or Alpha version Halo BMS widgets that you can use to create the widgets.
In total, there are 138 publish/alpha widgets
| Name | Description | Created Date | Last updated |
|---|---|---|---|
| Tickets Closed - Today | Halo | A card number displaying the count of tickets that were closed today. | Dec 27, 2022 | Mar 31, 2023 |
| Halo Stale Tickets [Bot] | A table showing the list of tickets that don't have an update in the last 3 days, grouped per technician. This is for the bot of the same name. | Jan 17, 2023 | Feb 24, 2023 |
| Open Tickets By Type | Halo | A pie chart widget showing the breakdown of open tickets by type. | Dec 21, 2022 | Feb 11, 2023 |
| Assigned Tickets | Halo | A card number widget displaying the count of tickets without a closed date and have an assigned tech. | Dec 22, 2022 | Feb 11, 2023 |
| Halo Aged Tickets | A card number displaying the count of open tickets that were entered earlier than the previous 30 days. | Feb 02, 2023 | Mar 05, 2023 |
| In Progress Tickets | Halo | A card number widget displaying the number of tickets in progress. | Dec 21, 2022 | Feb 11, 2023 |
| Assigned Tickets Halo | A card number widget displaying the count of tickets without a closed date and have an assigned tech. | Feb 01, 2023 | Feb 11, 2023 |
| Average New Tickets - Last 4 Weeks | Halo | A column chart displaying the average count of tickets created in the last 4 weeks per day and per hour | Dec 22, 2022 | Feb 13, 2023 |
| In Progress Tickets Halo | A card number widget displaying the number of tickets in progress. | Feb 01, 2023 | Feb 11, 2023 |
| Opened Today | Halo | A card number widget displaying the count of tickets with a created date of today. | Dec 22, 2022 | Feb 13, 2023 |
| Halo Insufficient Time Entry [Bot] | A table showing the list of tickets that have been worked on for more than 2 hours. This is for the bot of the same name. | Jan 25, 2023 | Mar 01, 2023 |
| Tickets Opened And Closed - Last 14 Days | Halo | A bar chart widget showing the count of tickets opened by day and the count of tickets closed by day for the last 14 days. | Dec 22, 2022 | Feb 13, 2023 |
| Closed Sales by Company This Year | A column chart showing the sum of revenue generated from closed sales in the current year, grouped per company. | Dec 08, 2022 | Jan 12, 2023 |
| Stale Opportunities by Agent | A column chart showing the count of opportunities that weren't updated for more than 30 days, grouped per assigned agent. | Dec 08, 2022 | Jan 12, 2023 |
| Closed Today | Halo | A card number widget displaying the count of tickets with a closed date of today. | Dec 21, 2022 | Feb 13, 2023 |
| New Tickets | Halo | A card number widget displaying the count of new tickets. | Dec 22, 2022 | Feb 13, 2023 |
| Priority 2 Tickets | Halo | A card number showing the count of open tickets under Priority 2. | Jan 09, 2023 | Feb 09, 2023 |
| New Tickets Today | Halo | A card number showing the count of tickets in new status that were opened today. | Dec 27, 2022 | Feb 09, 2023 |
| Hr./Ticket Ratio - Last 7 Days | Halo | A card number showing the hours over ticket ratio of closed tickets last 7 days. | Dec 27, 2022 | Mar 31, 2023 |
| Halo Too Many In Progress [Bot] | A table showing the count of in progress tickets grouped per technician. This is for the bot of the same name. | Jan 17, 2023 | Feb 18, 2023 |
| Tickets Due Today | Halo | A card number widget displaying the count of tickets without a resolved or completed date and with a due date of today. | Dec 28, 2022 | Feb 09, 2023 |
| Unassigned Ticket Halo | A card number showing the count of open tickets with no assigned ticket owner. | Feb 01, 2023 | Feb 09, 2023 |
| Priority 1 Tickets Halo | A card number showing the count of open tickets under Priority 1 urgency. | Feb 01, 2023 | Feb 09, 2023 |
| Priority 2 Tickets Halo | A card number showing the count of open tickets under Priority 2. | Feb 01, 2023 | Feb 09, 2023 |
| New Tickets Today Halo | A card number showing the count of tickets in new status that were opened today. | Feb 01, 2023 | Feb 09, 2023 |
| Closed Sales This Year | A progress tracker widget showing the sum of revenue for the opportunities closed in the current year. | Dec 08, 2022 | Jan 12, 2023 |
| Closed Sales This Week | A progress tracker widget showing the sum of revenue for the opportunities closed in the current week. | Dec 06, 2022 | Jan 12, 2023 |
| Closed Sales This Month | A progress tracker widget showing the sum of revenue for the opportunities closed in the current month. | Dec 06, 2022 | Jan 12, 2023 |
| Tickets Opened by Client - Current Year | Halo | This widget displays total tickets by company for the current year | Dec 29, 2022 | Mar 29, 2023 |
| Halo Financial Profitability Setting | This formlist is created as a part of the Settings for Halo Financial Profitability | Dec 15, 2022 | Jan 15, 2023 |
| Average Time To Acknowledgement - Last 7 Days | Halo | A widget showing the average time to acknowledge in minutes of tickets responded in the last 7 days. | Dec 27, 2022 | Feb 09, 2023 |
| Priority 1 Tickets | Halo | A card number showing the count of open tickets under Priority 1 urgency. | Dec 27, 2022 | Feb 09, 2023 |
| Open Tickets By Category | Halo | A pie chart widget showing the breakdown of open tickets by sub-type. | Dec 28, 2022 | Feb 13, 2023 |
| Tickets Resolved by Tech - This Week | Halo | A grid widget displaying the technician names and the count of tickets that they have resolved in the current week. | Dec 28, 2022 | Mar 29, 2023 |
| Open Tickets Per Technician | Halo | A column chart showing the count of open tickets last updated in the last 14 days, grouped per ticket owner/agent. | Dec 27, 2022 | Feb 09, 2023 |
| Stale Tickets | Halo | A card number widget displaying the count of open tickets that are not updated in the last 7 days. | Dec 27, 2022 | Feb 13, 2023 |
| Ticket Age | Last Updated | Halo | A bar graph showing the count of active tickets (non-child, non-internal) per ticket age group based on last updated date | Dec 30, 2022 | Feb 06, 2023 |
| Active Tickets | Period Created | Halo | A bar graph showing the count of active tickets (non-child, non-internal) per month based on the ticket occurred date, arranged from the current month to the oldest one | Dec 30, 2022 | Feb 06, 2023 |
| Ticket Age | Ticket Created | Per Priority | Halo | A bar graph showing the active tickets (non-child, non-internal) per priority and age group based on ticket created date | Dec 30, 2022 | Feb 06, 2023 |
| Ticket Age | Ticket Created | Halo | A bar graph showing the count of active tickets (non-child, non-internal) per ticket age group based on ticket created date | Dec 30, 2022 | Feb 06, 2023 |
| Active Tickets | Status | Halo | A bar graph showing the count of active tickets (non-child, non-internal) per current status | Dec 30, 2022 | Feb 06, 2023 |
| Ave. Ticket Age | Ticket Created | Halo | Shows the average age of active tickets (non-child, non-internal) based on the ticket created date | Dec 30, 2022 | Feb 06, 2023 |
| Oldest Ticket | Last Updated | Halo | Shows the age of the oldest active tickets (non-child, non-internal) based on the last updated date | Dec 30, 2022 | Feb 06, 2023 |
| Active Tickets | Team | Halo | A bar graph showing the count of active tickets (non-child, non-internal) per team | Dec 30, 2022 | Feb 06, 2023 |
| Ticket Age | Last Updated | Per Priority | Halo | A bar graph showing the active tickets (non-child, non-internal) per priority and age group based on last updated date | Dec 30, 2022 | Feb 06, 2023 |
| Ave. Ticket Age | Last Updated | Halo | Shows the average age of active tickets (non-child, non-internal) based on the last updated date | Dec 30, 2022 | Feb 06, 2023 |
| Aging Ticket | Halo | A card number displaying the count of tickets without a completed date and are older than 14 days | Dec 13, 2022 | Feb 09, 2023 |
| Oldest Ticket | Ticket Created | Halo | Shows the age of the oldest active tickets (non-child, non-internal) based on the ticket created date | Dec 30, 2022 | Feb 06, 2023 |
| Tickets Opened by Client - Current Quarter | Halo | This widget displays total tickets by company for the current quarter | Dec 29, 2022 | Mar 29, 2023 |
| Member Efficiency - Halo | A table showing the number of tickets currently open, tickets resolved, hours, billable hours, tickets touched, utilization and license type for each technician in a specific period of time. | Feb 02, 2023 | Mar 05, 2023 |
| Tickets Worked on Today | Halo | A card number that diplays total tickets worked on Today | Dec 27, 2022 | Mar 31, 2023 |
| Open Tickets Per Technician Halo | A column chart showing the count of open tickets last updated in the last 14 days, grouped per ticket owner/agent. | Feb 01, 2023 | Feb 09, 2023 |
| Average Time To Acknowledgement - Last 7 Days Halo | A widget showing the average time to acknowledge in minutes of tickets responded in the last 7 days. | Feb 01, 2023 | Feb 09, 2023 |
| Halo Unassigned Tickets [Bot] | A card number showing the count of tickets without an assigned technician. | Jan 17, 2023 | Feb 18, 2023 |
| Tickets Resolved Per Technician - Last 7 Days | Halo | A column chart that displays the count of resolved or completed tickets by owner in the last 7 days per day. | Jan 04, 2023 | Feb 10, 2023 |
| Tickets Resolved Per Technician - Last 7 Days Halo | A column chart that displays the count of resolved or completed tickets by owner in the last 7 days per day. | Feb 01, 2023 | Feb 10, 2023 |
| % Same Day Resolution - Last 7 Days | Halo | Displays the percetage of tickets resolved on the same day for the past 30 days | Dec 27, 2022 | Mar 31, 2023 |
| Tickets Opened Today | Halo | A card number displaying the count of tickets that were opened today. | Dec 27, 2022 | Mar 28, 2023 |
| Stale Tickets Last 3 Days | Halo | A card number widget displaying the count of open tickets that are not updated in the last 3 days. | Dec 27, 2022 | Mar 28, 2023 |
| Avg. Tickets Lifespan - Last 7 Days | Halo | A widget displaying the average age of tickets for the tickets closed in the last 7 days. | Dec 27, 2022 | Mar 28, 2023 |
| Same-Day Resolution Today | Halo | Displays the number of tickets entered and closed today | Dec 27, 2022 | Mar 28, 2023 |
| Stale Tickets Last 7 Days | Halo | A card number widget displaying the count of open tickets that are not updated in the last 7 days. | Dec 27, 2022 | Mar 28, 2023 |
| Tickets Closed This Week | Halo | A card number displaying the count of tickets closed this week | Dec 27, 2022 | Mar 28, 2023 |
| Halo Prolonged Time Entry [Bot] | A table showing the list of tickets that have been worked on for more than 2 hours in the last 24 hours. This is for the bot of the same name. | Jan 26, 2023 | Mar 01, 2023 |
| Average Time To Resolution Halo | A card number showing the Average Time to Resolution. | Feb 15, 2023 | Mar 23, 2023 |
| Tickets Opened by Client - This Week | Halo | A table showing the total tickets opened in the current week grouped per client/company. | Dec 29, 2022 | Mar 22, 2023 |
| Kill Rate % - Last 7 Days | Halo | A card number displaying the ratio of closed to opened tickets for the last 7 days | Dec 27, 2022 | Mar 22, 2023 |
| Tickets Opened This Week | Halo | A card number displaying the count of tickets opened this week | Dec 27, 2022 | Mar 28, 2023 |
| Tickets Overdue Today | Halo | A card number widget displaying the count of tickets without a resolved or completed date and with a due date earlier than today. | Dec 28, 2022 | Apr 12, 2023 |
| Stale Ticket | Halo | A card number widget displaying the count of tickets with no closed date and no activity in 3 days. | Dec 13, 2022 | Apr 12, 2023 |
| Kill Rate % Today | Halo | A card number displaying the ratio of closed to open tickets today. | Dec 20, 2022 | Apr 12, 2023 |
| Same Day Completed % Last 30 Days | Halo | A card number widget showing the percentage of tickets completed on the same day they were created to for the tickets completed in the last 30 days. | Dec 20, 2022 | Apr 12, 2023 |
| Time Today | Halo | A card number widget displaying the sum of hours worked with a start date of today using the Action Details dataset. | Dec 20, 2022 | Apr 12, 2023 |
| Time Yesterday | Halo | A card number widget displaying the sum of hours worked with a start date of yesterday using the Action Details dataset. | Dec 20, 2022 | Apr 12, 2023 |
| Time This Week | Halo | A card number displaying the total hours worked this week | Dec 20, 2022 | Apr 12, 2023 |
| Tickets Resolved Today | Halo | A card number displaying the count of tickets resolved or completed today | Dec 20, 2022 | Apr 12, 2023 |
| Tickets Resolved Yesterday | Halo | A card number widget displaying the count of tickets with a completion or resolution date of yesterday. | Dec 20, 2022 | Apr 12, 2023 |
| Resolved This Week | Halo | A card number displaying the count of tickets completed or resolved today | Dec 13, 2022 | Apr 12, 2023 |
| Open Tickets by Client | Halo | A column chart widget showing the count of tickets without a closed date split out by Client. | Dec 13, 2022 | Apr 12, 2023 |
| Tickets Assigned Today | Halo | A table that displays tickets entered today | Dec 27, 2022 | Apr 17, 2023 |
| Tickets in Progress too long - Halo PSA | This widget contains Tickets in Progress too long | May 17, 2023 | Jun 17, 2023 |
| Active Tickets | Halo | Shows the count of active tickets (non-child, non-internal) | Dec 29, 2022 | Jun 27, 2023 |
| List of Appointments Today | widget showing details on appointments set for the current day | Dec 08, 2022 | Aug 31, 2023 |
| Halo Tickets Opened_clone_2023-08-14T20:17:09Z | This Card number widget shows a count of opened tickets. | Aug 14, 2023 | Aug 14, 2023 |
| Tickets Resolved Per Technician - Last 7 Days Halo_clone_2023-08-14T20:18:55Z_clone_2023-09-11T14:31:36Z | A column chart that displays the count of resolved or completed tickets by owner in the last 7 days per day. | Sep 11, 2023 | Sep 11, 2023 |
| Worked on Today | Halo | A progress widget showing the count of tickets worked on today using the Action Details dataset. | Dec 20, 2022 | Oct 17, 2023 |
| Service Tickets by Type | Widget showing Ticket count by type | Dec 07, 2022 | Aug 31, 2023 |
| Average First Response Time Halo | A card number showing the Average First Response Time. | Feb 02, 2023 | Aug 14, 2023 |
| Average Resolution Time Halo | A card number showing the Average Resolution Time. | Feb 02, 2023 | Aug 14, 2023 |
| Halo Tickets Currently Open | This Card number widget shows a count of currently open tickets. | Feb 02, 2023 | Aug 02, 2023 |
| Halo Tickets Opened | This Card number widget shows a count of opened tickets. | Feb 02, 2023 | Aug 02, 2023 |
| Halo Tickets Closed | This Card number widget shows a count of Closed tickets. | Feb 02, 2023 | Aug 02, 2023 |
| New Tickets Halo | A card number showing the count of tickets in New status. | Feb 02, 2023 | Aug 02, 2023 |
| Unassigned Ticket | Halo | A card number showing the count of open tickets with no assigned ticket owner. | Dec 27, 2022 | Aug 02, 2023 |
| Unassigned Ticket | Halo_clone_2023-09-12T15:15:04Z | A card number showing the count of open tickets with no assigned ticket owner. | Sep 12, 2023 | Sep 12, 2023 |
| Kill Rate % | Halo | A card number displaying the ratio of closed to open tickets. | Feb 02, 2023 | Aug 02, 2023 |
| Waiting On End User Tickets | Halo | A card number widget displaying the count of tickets with 'Waiting on Customer' status. | Dec 27, 2022 | Aug 02, 2023 |
| Open Tickets Not Updated in Last 3 Days | Halo | A card number widget displaying the count of Open tickets with no Updates in the Last 3 Days | Feb 02, 2023 | Aug 02, 2023 |
| Halo Time Recorded Per Tech | A table that lists the total hours per technician. | Feb 02, 2023 | Aug 02, 2023 |
| Tickets Open for More than 4 Hours | Widget showing the count of tickets with status New and age more than 4 hours | Dec 07, 2022 | Aug 31, 2023 |
| Tickets with No Assigned Resource | Widget that shows tickets not yet assigned to users | Dec 06, 2022 | Aug 31, 2023 |
| Priority 2 SLA | Widget that shows the count of Priority 2 tickets | Dec 06, 2022 | Aug 31, 2023 |
| SLA Response - Today | This widgets shows the SLA Response for the current day. | Dec 06, 2022 | Aug 31, 2023 |
| Priority 3 SLA | Widget that shows the count of Priority 3 tickets | Dec 06, 2022 | Aug 31, 2023 |
| Service Team Utilization Today | Widget that displays the percent utilization of Technicians for the current days | Dec 07, 2022 | Aug 31, 2023 |
| Tickets - Customer Reply | widget showing count of tickets in status Customer Reply | Dec 07, 2022 | Aug 31, 2023 |
| Average Response Time - Today | Widget that shows the average response time (in minutes) for the current day | Dec 06, 2022 | Aug 31, 2023 |
| Priority 5 SLA | Widget that shows the count of Priority 5 tickets | Dec 06, 2022 | Aug 31, 2023 |
| Priority 1 SLA | Widget that shows the count of Priority 1 tickets | Dec 06, 2022 | Aug 31, 2023 |
| Tickets Over 2 Hours Labor Logged | Widget displaying count of tickets with over 2 hours work logged | Dec 07, 2022 | Aug 31, 2023 |
| Total Open Tickets | Widget that shows the count of open tickets | Dec 06, 2022 | Aug 31, 2023 |
| Priority 4 SLA | Widget that shows the count of Priority 4 tickets | Dec 06, 2022 | Aug 31, 2023 |
| Breaching Resolution SLA - Next 60 Mins | Widget shows the number of tickets approaching target fix date SLA | Dec 06, 2022 | Aug 31, 2023 |
| Resolved Today by Technicians | Widget that shows tickets resolved today by Technicians | Dec 07, 2022 | Aug 31, 2023 |
| Open | Halo | A card number displaying the count of tickets with no closed date | Dec 13, 2022 | Sep 13, 2023 |
| Resolved Tickets Today | Halo | A card number widget displaying the count of tickets resolved or completed today. | Dec 27, 2022 | Sep 13, 2023 |
| Feedback | This grid shows Halo Feedback data | Aug 24, 2023 | Sep 25, 2023 |
| Worked on Yesterday | Halo | A progress widget showing the count of tickets worked on yesterday using the Action Details dataset. | Dec 20, 2022 | Oct 10, 2023 |
| Worked On this Week | Halo | A progress widget showing the count of tickets worked on this week using the Action Details dataset. | Dec 20, 2022 | Oct 10, 2023 |
| Tickets Completed Last Month - Halo PSA | A card number displaying the count of tickets completed or resolved last month | Nov 22, 2023 | Dec 27, 2023 |
| Tickets by Type in the Last 3 Months | This grid widget calculates and displays the total count of tickets, sum of hours taken, and average hours per ticket by ticket type. | Nov 20, 2023 | Dec 20, 2023 |
| Opened vs Closed Last Month PSA | A line graph that displays the count of open vs closed tickets in the last month. | Nov 27, 2023 | Dec 27, 2023 |
| Assets by Warranty Status - Halo | This is a count of active machines split up into warranty status groups 0. No Warranty Info 1. Expired 2. 0-30 Days 3. 31-60 Days 4. 61-90 Days 5. 90+ Days | Nov 17, 2023 | Dec 22, 2023 |
| Feedback by Member | This pie chart counts and displays the total number of feedback by member. | Nov 20, 2023 | Dec 20, 2023 |
| Halo Member Utilization Daily | This widget shows the billable hours, utilization %, and tickets closed per technician on the current weekday. The work hours can be modified under the "Day" dataset layer and then replace the value in the "Work Hours" measure. | May 08, 2023 | Nov 21, 2023 |
| Tickets Opened Last Month | A card number displaying the count of tickets opened last month | Nov 27, 2023 | Dec 27, 2023 |
| Invoices Overdue >= 2 Days | This grid list widget displays the list of all invoices overdue for at least 2 days. | Nov 20, 2023 | Dec 20, 2023 |
| Tickets Created Last Month by Source | This pie chart widget displays the total number of created tickets last month by source. | Nov 20, 2023 | Dec 20, 2023 |
| List of Invoice unpaid for 30+ days | This grid widget displays the list of all unpaid invoices that are due earlier than the last 29 days. | Nov 20, 2023 | Dec 20, 2023 |
| Tickets by User - Top 25 - Previous Month | This widget shows top 25 users with the most number of tickets | Nov 27, 2023 | Dec 27, 2023 |
| Tickets Opened by Category - Last Month | A pie chart widget showing the breakdown of tickets opened in the previous month | Nov 27, 2023 | Dec 27, 2023 |
| Service Summary | A grid-type widget that displays the service summary per client for all ticket types. | Nov 27, 2023 | Dec 27, 2023 |
| Feedback by Score | This pie chart counts and displays the total number of feedback by score. | Nov 20, 2023 | Jan 09, 2024 |
| Halo Team | This slicer shows the list of teams for Halo. | Dec 21, 2022 | Jan 21, 2023 |
| Halo Ticket Agent | Shows the list of agents | Dec 20, 2022 | Jan 20, 2023 |
| Halo Tickets Department | Shows the list of departments from Halo Ticket Details | Jan 03, 2023 | Jan 20, 2023 |
| Halo PSA Ticket Type | Ticket type options Multiple Options | Apr 12, 2023 | Apr 30, 2023 |
| Halo Sites | A Multi-Select slicer for site_name taken from Halo Halo Ticket Details | Mar 29, 2023 | Apr 29, 2023 |