MSPBots WIKI : SmileBack Public Widgets
These SmileBack widgets in published and alpha versions are ready for use.
In total, there are 56 publish/alpha widgets
| Name | Description | Created Date | Last updated |
|---|---|---|---|
| Negative Reactions Last 30 Days - Tech1 | A card number widget displaying the count of the negative reactions rated in the last 30 days. This is meant for the technician dashboard so that it is filtered to show 1 technician at a time. | Mar 20, 2022 | Aug 18, 2022 |
| Positive Reaction Rate #1 | This widget displays the positive reaction rate in the current week (from Saturday to Friday). The value is calculated by dividing the sum of positives by the total count of reactions. | Jun 21, 2022 | Dec 10, 2022 |
| Neutral Reaction Rate Last 90 Days | This card number type widget displays the count of neutral reactions divided by the total number of reactions rated in the last 90 days. | May 03, 2022 | Dec 10, 2022 |
| Neutral Reaction Rate Last 7 Days | A card number displaying the count of neutral reactions divided by the total number of reactions rated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Positive Reactions Today | A card number displaying the count of positive reactions for reactions rated today. | Jan 11, 2022 | Dec 10, 2022 |
| Response Rate | A card number displaying the ratio of the count of rated surveys to the count of total surveys sent in the last 90 days. | May 16, 2022 | Jan 12, 2023 |
| Negative Reaction Rate | This card number type widget displays the count of negative reactions divided by the total number of reactions generated in the last 30 days, including the current day. | Jan 11, 2022 | Dec 10, 2022 |
| CSAT Per Resource | This widget displays the list of resources and their CSAT scores that were rated from the last 30 days. | Jan 18, 2022 | Dec 10, 2022 |
| Neutral Reactions Today | A card number displaying the count of the neutral reaction values for reactions rated today. | Jan 13, 2022 | Dec 10, 2022 |
| Positive Reactions Last 30 Days - Tech | A card number displaying the count of positive reactions for reactions rated in the last 30 days. | Mar 17, 2022 | Dec 10, 2022 |
| SmileBack Responses By Tech - Current Week | A grid widget showing the details on the responses rated in the current week, grouped per technician. | Feb 22, 2022 | Dec 10, 2022 |
| CSAT Per Resource Today | This widget displays the list of resources and their CSAT scores that were rated today. | Jan 11, 2022 | Dec 10, 2022 |
| Total Reactions Today | A card number displaying the count of all reactions rated today. | Jan 11, 2022 | Dec 10, 2022 |
| Net CSAT Score Last 7 Days | A card number showing the average of the reaction value for reactions generated in the last 7 days, excluding today. | Apr 11, 2022 | Dec 10, 2022 |
| Negative Reactions Last 7 Days | A card number displaying the sum of negative reactions for the reactions rated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Most Recent Reviews Last 7 Days | A table displaying the list of reviews completed in the last 7 days. | May 03, 2022 | Dec 10, 2022 |
| Positive Reactions Last 7 Days | A card number displaying the sum of positive reactions for the reactions generated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Net CSAT Score Last 90 Days | This card number type widget displays the average of the reaction value for the reactions generated in the last 90 days, including the current day. | Aug 25, 2022 | Dec 10, 2022 |
| Negative Reaction Rate Last 30 Days - Tech | A card number displaying a count of negative reactions divided by the total number of reactions generated in the last 30 days. This is meant for the technician dashboard so that it is filtered to show 1 technician at a time. | Mar 21, 2022 | Dec 10, 2022 |
| Net CSAT Score Last 30 Days - Tech | This gauge is a sum of the reaction value for reactions generated today. This gauge is meant for the technician dashboard so that it is filtered to show 1 technician at a time. | Aug 11, 2022 | Dec 10, 2022 |
| Positive Reaction Rate Last 7 Days | A card number displaying the count of positive reactions divided by the total number of reactions rated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Positive Reaction Rate Last 90 Days | A card number showing the count of positive reactions divided by the total number of reactions rated in the last 90 days. | May 03, 2022 | Dec 10, 2022 |
| Neutral Reaction Rate Today | A card number which displays the count of neutral reactions divided by the total number of reactions rated today. | Jan 12, 2022 | Dec 10, 2022 |
| Neutral Reactions Last 7 Days | A card number displaying the sum of neutral reactions for the reactions rated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Positive Reaction Rate Today | A card number which displays the count of positive reactions divided by the total number of reactions rated today. | Jan 12, 2022 | Dec 10, 2022 |
| Total Reactions Last 30 Days - Tech | A card number showing the count of all reactions generated in the last 30 days. This is meant for the technician dashboard so that it is filtered to show 1 technician at a time. | Mar 21, 2022 | Dec 10, 2022 |
| CSAT Leaderboard - This Month | A grid widget displaying the list of resources and their CSAT scores this month. | Apr 22, 2022 | Dec 10, 2022 |
| Company Watchlist | A grid displaying the list of companies and their CSAT scores from the last 30 days, including the current day. | Jan 11, 2022 | Dec 10, 2022 |
| Positive Reaction Rate Last 30 Days - Tech | A card number displaying the count of positive reactions divided by the total number of reactions generated in the last 30 days. This gauge is meant for the technician dashboard so that it is filtered to show 1 technician at a time. | Mar 21, 2022 | Dec 10, 2022 |
| Net CSAT Score Previous Month | A card number showing the average of the reaction value for reactions rated in the previous month. | May 25, 2022 | Dec 10, 2022 |
| Total Reviews Last 90 Days | A widget displaying the count of all reviews rated in the last 90 days. | May 03, 2022 | Dec 10, 2022 |
| Company Watchlist Last 7 Days | This widget shows the list of companies and their CSAT scores rated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Company Watchlist Today | This widget shows the list of companies and their CSAT scores rated for today. | Jan 11, 2022 | Dec 10, 2022 |
| Most Recent Positive Comments | A grid widget which shows the ten most recent positive comments. | Nov 17, 2021 | Dec 10, 2022 |
| Negative Reaction Rate Last 7 Days | A card number displaying the count of negative reactions divided by the total number of reactions rated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Negative Reaction Rate Today | This card number type widget displays the count of negative reactions divided by the total number of reactions rated today. | Jan 11, 2022 | Dec 10, 2022 |
| Negative Reaction Rate Last 90 Days | This card number type widget displays the count of negative reactions divided by the total number of reactions rated in the last 90 days. | May 03, 2022 | Dec 10, 2022 |
| Net CSAT Score | A card number displaying the average of the reaction value for the reactions rated in the last 30 days, including the current day. | Jan 12, 2022 | Dec 10, 2022 |
| Neutral Reaction Rate | This card number type widget displays the count of neutral reactions divided by the total number of reactions rated in the last 30 days, including the current day. | Jan 11, 2022 | Dec 10, 2022 |
| Net CSAT Score Today | A card number showing the average of the reaction value for reactions rated in the current day. | Jan 11, 2022 | Dec 10, 2022 |
| Negative Reactions Last 30 Days - Tech | A card number showing the count of the negative reaction values for reactions rated in the last 30 days. This is meant for the technician dashboard so that it is filtered to show 1 technician at a time. | Feb 17, 2022 | Dec 10, 2022 |
| Neutral Reactions Last 30 Days - Tech | A card number widget which displays the count of the neutral reaction values for reactions rated in the last 30 days. This is meant for the technician dashboard so that it is filtered to show 1 technician at a time. | Mar 17, 2022 | Dec 10, 2022 |
| Neutral Reactions | A card number displaying the count of neutral reactions rated in the last 30 days. | Jan 11, 2022 | Dec 10, 2022 |
| Negative Reactions Today | A card number which shows the count of the negative reaction values for reactions generated today. | Jan 11, 2022 | Dec 10, 2022 |
| Neutral Reaction Rate Last 30 Days - Tech | This gauge is a count of neutral reactions divided by the total number of reactions generated in the last 30 days. This gauge is meant for the technician dashboard so that it is filtered to show 1 technician at a time. | Aug 10, 2022 | Dec 10, 2022 |
| Negative Reactions | This card number type widget displays the count of the negative reaction values for the reactions rated in the last 30 days, including the current day. | Jan 11, 2022 | Dec 10, 2022 |
| Positive Reactions | A card number displaying the count of positive reactions for reactions rated in the last 30 days. | Jan 10, 2022 | Dec 10, 2022 |
| CSAT Per Resource Last 7 Days | This widget displays the list of resources and their CSAT scores rated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Total Reactions | A card number displaying the count of all reactions rated in the last 30 days, including the current day. | Jan 17, 2022 | Dec 10, 2022 |
| Positive Reaction Rate | A card number showing the count of positive reactions divided by the total number of reactions rated in the last 30 days. | Jan 17, 2022 | Dec 10, 2022 |
| CSAT - This Month | This card number type widget displays the average of the reaction value for the reactions generated in the current month | May 02, 2022 | Dec 10, 2022 |
| Total Reactions Last 7 Days | A card number displaying the count of all reactions generated in the last 7 days, excluding the current day. | Apr 11, 2022 | Dec 10, 2022 |
| Net CSAT Score Previous Month - Previous Quarter QBR | Shows the average CSAT score of the previous month. Client RBA SNE. | Apr 21, 2023 | Jun 21, 2023 |
| Daily SmileBack Responses | A target card displaying the count of SmileBack responses which are rated for the current day. | Nov 25, 2021 | Dec 10, 2022 |
| SmileBack Company Names | A multiple-selection slicer of companies from SmileBack | May 03, 2022 | Dec 10, 2022 |
| Reaction Resources | A multi-select slicer for the resources of the generated reactions from SmileBack. | Mar 17, 2022 | Jul 15, 2022 |