You can customize the Kaseya BMS template bots for your own business needs. In this article, you will read about the published or alpha versions of Kaseya BMS Bots template bots, including how they work, are accessed and are customized.
Descriptions, triggers, and alert messages of the bots
| No. | Bot Name | Description | Default Trigger | Default Alert Message |
| 1 | Kaseya BMS Unassigned Tickets Alert Template | This bot sends the service dispatcher an hourly alert for the count of unassigned tickets that needs immediate allocation. |
Unassigned Ticket Count > 0 Alerts every hour between 08:00 AM and 05:00 PM on Monday, Tuesday, Wednesday, Thursday, and Friday |
Dear Dispatcher, There are {Ticket Count} unassigned tickets that need attention. Why should you care? What you should do |
| 2 | Kaseya BMS Too Many In Progress Alert Template | This bot alerts technicians when they have more than 2 tickets in the In Progress status. |
Ticket In Progress Count > 2 Alerts every 5 minutes between 08:00 AM and 05:59 PM on Monday, Tuesday, Wednesday, Thursday, and Friday |
Hi, {Technician}! You currently have {Ticket Count} tickets in progress. Please finish working on your In Progress tickets before working on a new one. You may check the details in the drill through here. |
| 3 | Kaseya BMS Customer Note Added Alert Template | This bot notifies the technician of the list of opened tickets where the customer added a note. |
The ticket has had the status "Customer Reply" since yesterday. Alerts every 30 minutes past the hour between 08:00 AM and 05:59 PM on Monday, Tuesday, Wednesday, Thursday, and Friday |
Hey there, {Technician}! Please review the ticket: {Ticket Number} - {Title}. You may also view Customer Responded Tickets for the list of tickets where the customers added notes. |
Where to find the Kaseya BMS template bots
To locate the Kaseya BMS template bots:
- Navigate to Bots on the MSPbots menu.
- Click the Templates Bots tab.
- Click any of the integration groups to Kaseya BMS.