Adding and removing bot licenses is done in the Bots Settings section of the MSPbots app. This article is a step-by-step guide on how to do this.
Background information
You can start assigning bot licenses after purchasing an MSPbots package with your required number of bots. Once a bot is properly configured and activated, the recipients of bot notifications should start receiving messages according to the set schedule. If a user is not receiving the bot alert, you may have to check if a license has been properly assigned to this user.
Prerequisites for assigning bot licenses
You must have the following to be able to assign and remove bot licenses:
- A Business Intelligence (BI) package subscription
- Sufficient number of purchased bots for your users
- Admin role and permssions
Only licensed and paying users can open bot notifications.
Assigning a bot license
- Log in to the MSPbots app and go to Bots on the sidebar.
- Navigate to Setting and select Assign License.
- In the window Customize your purchase plan, click the +Add link and select the user who needs a license.
- Click Save.
Assigning bot licenses only applies to roles with access to bots. To verify if a role has bot access, go to Settings > Role Management, and click the View link corresponding to the role that needs a bot license.
Removing a bot license
- Log in to the MSPbots app and go to Bots on the sidebar.
- Navigate to Setting and select Assign License.
- In the window Customize your purchase plan, click the +Add link and select the user whose license needs to be removed. Notice that the checkmark beside the name will be removed.
- Click Save.