You can customize the Halo template bots for your own business needs. In this article, you will read about the published or alpha versions of Kaseya Halo template bots, including how they work, are accessed and are customized.
Descriptions, triggers, and alert messages of the bots
| No | Bot Name | Description | Default Trigger | Default Alert Message |
| 1 | Halo Unassigned Tickets Alert Template | This bot sends the service dispatcher an hourly alert for the count of unassigned tickets that needs immediate allocation. |
Unassigned Ticket Count > 0 Alerts every hour between 08:00 AM and 05:00 PM on Monday, Tuesday, Wednesday, Thursday, and Friday |
Dear Dispatcher, There are {Ticket Count} unassigned tickets that need your attention. Why should you care? What you should do |
| 2 | Halo Too Many In Progress Alert Template | This bot alerts technicians when they have more than 2 tickets in the In Progress status. |
Ticket In Progress Count > 2 Alerts every 5 minutes between 08:00 AM and 05:59 PM on Monday, Tuesday, Wednesday, Thursday, and Friday |
Hi, {Technician}! You currently have {Ticket Count} tickets in progress. Please finish working on your In Progress tickets before working on a new one. You may check the details in the drill through here. |
Where to find the Halo template bots
To locate the Kaseya BMS template bots:
- Login to the MSPbots app and navigate to Bots on the menu.
- Click the Templates Bots tab.
- Select Halo from the integration groups section to view the list of Halo template bots.