Introduction
This article primarily guides admins on how to customize the bot message returned by TeamsCommand nt bot when a user types the nt command in Teams or Slack.
Required permissions
This operation guide is applicable to users with an admin role.
Prerequisites
- Currently, using the nt command can obtain information about NextTicket for Autotask, NextTicket for ConnectWise Manage, NextTicket for Kaseya BMS, NextTicket for Syncro, or NextTicket for Halo apps.
- Successfully connected Teams integration or Slack integration to MSPbots.
How to edit the message of the TeamsCommand nt bot
- Successfully connected Teams integration or Slack integration to MSPbots.
- Click the TeamsCommand nt bot.
- When the TeamsCommand nt window opens, click Design.
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Configure the following two fields. Once you have made your selection, click Next on the Message Command window.
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Message Tool - Select Teams or Slack, the selected app is when you send the nt command in this application and receive the next ticket information sent by the TeamsCommand nt bot.
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Command - Specify the command you want to send to trigger the bot. In most cases, keeping the default nt is recommended, but custom commands are also supported.
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- The NT command message formatting window should now open. Click on the Choose Template link and select a template. If you are using ConnectWise, select NextTicket-connectwise template.
- Go through the message template that appears and delete the fields to be removed from the bot message. Click Next when done.
- Then click Finish.
- Lastly, click Save on the TeamsCommand nt tab.
- Testing in Teams' MSPbots or testing in the Slack workspace connected to MSPbots.
- Teams
- Slack
* Not selecting a template in Step 5 will include all fields in the message.
* You do not have to use the Save as a template button unless you want to have a template that's ready for future use.
* You can only delete or restore deleted fields; you cannot add new fields.
- Teams