An MSPbots' Bot's message may have a status of ready, received, and read.
Bot messages with the Ready status are already generated but not sent to a recepient. On the bots tab of the MSPbots app, the Ready column counts the number of messages that have been generated but did not progress from the ready status.
The Received status means that the identified receiver has successfully received the bot message. In the app, the Received column counts the number of messages that the users have received but have not read yet.
The Read status means that the user has actually read the message already. In the app, the Read column counts the number of messages that have been read by the identified recipients.
When creating and testing bots, turning on the Trigger switch will generate messages under Ready status. This is useful to test if your triggers and schedules are working properly, and the alert block settings like recipient and message are meeting expectations.
Turning on the Alert or Escalate switch will make a bot start sending out messages when the trigger block criteria are met, which will generate messages that are either Received or Read.
A message with a received status that has not been read could mean that the technician is ignoring the bot alert. On the other hand, if a message has both the received and read status, it means that the technician has read and possibly taken action from the alert. Improvements may start to be observed in the technician's attendance or ticket resolution time, depending on the goal of the bot alert.
*Note: The ready, received, and read statuses are also visible when using the List view.