Release date - May 19, 2025
What's in this release:
- New Current User Option in the Next Ticket for Autotask App Filter
- Improved Message for Inactivity Over 30 Days in Integrations
- Upgraded Default Time Zone Display in Schedule Reports, Bots and Target Card Widgets
- Enhanced Prompts When Modifying the DB and SQL Query of an Existing SQL Dataset
- Optimized Role Permissions for the AI Sentiment Analysis App
- Add "None" as the Default Slicer Selection
- Most Points for Multiple Filters in Next Ticket for Autotask
- Checkout TruPeer Smart Numbers from App Store and Customize Purchase Plan Page
- Cancellation of the TruPeer Smart Numbers App Subscription
New Current User Option in the Next Ticket for Autotask App Filter
When you want to add a filter condition in the Next Ticket for Autotask app to exclude Autotask tickets not assigned to you or other technicians, allowing you to handle only the Autotask tickets assigned to you or the unassigned Autotask tickets, you can select the Current User option for the Assigned Resource condition in the filter.
Related article
NextTicket for Autotask
Improved Message for Inactivity Over 30 Days in Integrations
We have improved the message you will receive in Integrations when you log in again after not logging into MSPbots for more than 30 days:
| Dear *** Welcome back! Your data synchronization has been paused due to inactivity for more than 30 days. Without data sync, the dashboards and bots may not function properly. Please expand the integrations and click the "Sync" button to resume data syncing. Note: The data sync process may take anywhere from a few minutes to several hours, depending on the amount of data that needs to be synchronized. |
When receiving the message, you can re-authenticate the integrations you are using to resume data synchronization. This way, your dashboards and bots will function properly, and you will no longer receive the prompt message the next time you log into MSPbots.
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Integrations
Upgraded Default Time Zone Display in Schedule Reports, Bots, and Target Card Widgets
Now, when you create Schedule Reports, Bots, or the Target Card widgets, the Time Zone will default to the company-level time zone you have set in System > Survey. You can also select another time zone to use if needed.
The following sample shows editing the Time Zone in Schedule Reports.
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- How to Set Up Scheduled Reporting for Dashboards and Reports
- How to Create a Target Card Widget
- How to Create a Bot
- How to Create a Bot from a Widget
-
How to Create a Bot from a Widget in New Widget Builder mode
Enhanced Prompts When Modifying the DB and SQL Query of an Existing SQL Dataset
Now when you edit an existing SQL dataset, there are prompt messages about:
- Re-selecting a DB in Data Cleaning, as switching to a different DB will clear all current data.
- Modifying the SQL query in Data Cleaning, as any changes to the SQL query will clear all current data.
If you click Confirm to save the changes, once you click OK in the Data Deletion pop-up window, MSPbots will clear the current data and re-sync. The new data will appear in the next sync cycle.
Here is the sample GIF for modifying the SQL query.
Related article
How to Create a SQL Dataset
Optimized Role Permissions for the AI Sentiment Analysis App
Now, we have optimized the permissions for users with different roles for the AI Sentiment Analysis app.
| Role | Available features for the AI Sentiment Analysis app |
| AI Admin, AI User, or AI Trial |
Users with AI Admin, AI User, or AI Trial role can fully utilize the AI Sentiment Analysis app, including the following features:
|
| Admin roles (including the Admin only role) |
Users with admin roles (including the Admin only role) can access and view the AI Ticket Sentiment Analysis Welcome Page. |
| User | Users do not have permission to access the AI Sentiment Analysis app. |
Related article
AI Sentiment Analysis App
Add "None" as the Default Slicer Selection
The value None has been added to the options in the Default Value field for company slicers. When selected, the value will:
- Set the default company slicer to blank
- Assign "None" as the fallback value when no other Default Value is selected.
This setting will help prevent reports and dashboards from displaying incorrect data and company names when they are opened.
Related article
What are the Slicer Configuration Fields for Creating Slicers?
Most Points for Multiple Filters in Next Ticket for Autotask
Ticket prioritization using Most Points for Multiple Filters is now available in the Next Ticket for Autotask. This setting lets Next Ticket evaluate all tickets using all active filters to return the next high-priority ticket.
Because Most Points runs all tickets through all active filters, it uses more API calls and significantly increases the time required to rank and prioritize tickets. Autotask also has an API rate limit of 10,000 requests per hour, which may affect performance and result in data sync issues in MSPbots and other tools. If your requirements are bigger than this threshold or if you have exceeded the limit, contact your administrator for adjustments.
Related article
Next Ticket for Autotask
Check Out TruPeer Smart Numbers from App Store and Customize Purchase Plan Page
Checking out from the App Store
Users can now check out the TruPeer Smart Numbers app from Apps in the MSPbots Marketplace.
For A la Carte and Free Plan users, opening the TruPeer Smart Numbers app from Apps will show the Purchase and Add/Install button and the $99 per month subscription price.
The TruPeer smart Numbers app is included in the StartUp and Professional plans. Opening the app from Apps will show the add/install button on the details page and the free subscription price of the app.
As of this release, TruPeer Smart Numbers is not yet included in the Pax8 SKUs. Pax8 clients can avail of the app only from MSPbots, or by purchasing a BI package from Pax8. On the other hand, clients who subscribed to the StartUp and Professional plans from Pax8 already have TruPeer in their bundles.
Checking out from the Customize Your Plan page
The TruPeer Smart Numbers app is now also available for checkout in the Customize You Plan page. You can select the app from the What Apps are included in the Plan? list for A la Carte.
Selecting TruPeer Smart Numbers will add $99 to your Plan Summary, including two (2) free admin seats.
The app is automatically included in the StartUp and Professional bundles without the free admin seats.
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Cancellation of the TruPeer Smart Numbers App Subscription
After purchasing the TruPeer Smart Numbers app, A la Carte users can start monitoring their app usage and payment information in the billing history on the Billing page. Users who purchased TruPeer Smart Numbers only can cancel the app but not the free admin seats.
If TruPeer Smart Numbers was purchased with another product and have two (2) empty admin seats:
- All purchased items in the a la carte usage are shown on the Billing page.
- The cancel action of admin seats is disabled.
- The cancel action of the TruPeer app can be clicked.
If the user has assigned the two (2) admin seats within the app, the Cancel icon for the TruPeer Smart Numbers will be disabled on the Billing page. The user can remove the app from the Checkout page.
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MSPbots Paywall and Billing Setup