You need the appropriate AI role to access the AI Sentiment Analysis app assets and perform functions like activating bots and providing feedback on the analysis results. Without a proper role, you can see the app listed in the MSPbots Apps, but attempting to launch it will show a permission error.
This article shows how to assign AI roles to MSPbots users in your organization. See the article MSPbots User Roles and Descriptions for the available AI roles.
Prerequisites
- Only users with the AI Admin role can assign AI roles.
- Current Admins of Pro-bundle plans are automatically assigned the AI Admin role.
Assigning an AI role to a user
- In the MSPbots app, navigate to Settings > User Management.
- Select the user that needs an AI role and click the Edit icon.
- Go to Role Config in the Edit window and select the AI role or roles you want to assign. Refer to the article MSPbots User Roles and Descriptions for help determining the appropriate role to assign.
- Click Confirm to save the role assignment.