Release date - March 10, 2025
What's in this release:
- Grant Access to MSPbots Employees for Customer Support in System Security
- Option to Hide Slicers in the Exported PDF and Scheduled Reports
- Enhanced In-app Search Function
Grant Access to MSPbots Employees for Customer Support in System Security
Now, you can manage the Grant Access To MSPbots Employees For Customer Support toggle switch in System Security to set whether to allow MSPbots employees to access your tenant data and define the allowed access time range.
- When the Grant Access toggle is turned on, MSPbots employees will be enabled to access your data.
- When the Grant Access toggle is turned off, MSPbots employees will be restricted from accessing your data.
The Grant Access toggle switch is turned on by default. Keeping it on by default will allow MSPbots employees to access your data without any permission limits and time restrictions.
Required permissions
Only admins can set the Grant Access toggle switch in System Security.
Related article
How to Grant Access to MSPbots Employees for Customer Support
Option to Hide Slicers in the Exported PDF and Scheduled Reports
The Show Slicers in Exported PDF switch is now available. This function enables users to show or hide slicers that contain sensitive information, such as company names in company slicers, from the tenant's view.
The switches for the available slicers are enabled by default. You can disable the switches for some or all of the slicers according to your preference. Because the layout will adjust as you remove each slicer i.e., the widgets will move up to fill the space left by the hidden slicers, we recommend moving hidden slicers to the bottom of the report.
Related article
How to Create and Use Reports in MSPbots
Enhanced In-app Search Function
The new search algorithm for the search function in the MSPbots app has now been implemented in the Bots and Datasets sections. This enhancement returns more relevant search results, making it easier to find the bots and datasets you need quickly.
Additionally, the default search option has been changed from "Last Updated" to "Relevance." However, users still have the flexibility to switch to different options based on their search criteria.
Related article
How the MSPbots In-App Search Works