Zendesk Integration Setup

Connecting MSPbots with Zendesk integration gives you access to the latest automations and innovative dashboards for more efficient and unified IT management. Use this article to configure your Zendesk integration with MSPbots.

How to set up the Zendesk integration

1. Obtain the required field value when connecting to Zendesk integration

1. Log in to Zendesk as an admin.
2. Go to    > Admin Center.
   
   
   
   
3. In the left menu, click on Apps and Integrations.
4. Select Zendesk API.
5. In the API Tokens section, click Add New Token.
6. Enter a description, such as API Integration, and then click Save.
7. The generated token will be displayed on the screen. Copy and save it immediately, as the token will only be shown once.

2. Connect to Zendesk Integration

1. Log in to MSPbots as an administrator.
2. Navigate to Integrations in the MSPbots app.
   
   
   
   
3. Search for Zendesk and click it to open the connection settings.
   
   
   
   
4. Fill in the following fields.
   • Subdomain - The unique identifier in the URL of your Zendesk instance. For example, if your Zendesk URL is "https://msphotsai.zendesk.com", then your subdomain is "msphotsai".
   • Email Address - The login email of the admin account you use in Zendesk.
   • Token - Enter the copied token value from Step 1.7.
     
     
     
     
5. Click Save and Sync.
6. When Success appears, it means that the Zendesk integration has been successfully connected.