You can filter tickets containing keywords using the Text Filters option for grid widget columns.
An easier way to search for tickets in a grid widget is to create an input slicer to filter tickets and show results based on your keyword input. This document provides instructions on how to do this.
Prerequisites
You must have admin rights to modify widgets and create the input slicer.
Creating a search input slicer to search for specific tickets
This procedure uses the sample requirement to search the Summary field to demonstrate the steps for creating the search input slicer.
- Open the widget in which you want to filter or search for tickets and take note of the dataset being used in this widget.
- Create the input slicer and select Input.
- Choose the dataset associated with the selected widget and specify the fields to search through.
- Link the created slicer to the grid widget using the MATCH operator.
- Save your configurations.