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ConnectWise Asio Integration Setup

Updated

The communication between MSPbots and ConnectWise Asio integration is achieved by authenticating ConnectWise Asio to MSPbots. The following steps are to connect ConnectWise Asio to MSPbots.

How to set up the ConnectWise Asio integration

  1. Log in to MSPbots as an admin.
  2. Navigate to Integrations in the MSPbots app.

    Integrations.jpg

  3. Search for ConnectWise Asio and click it to open the connection settings.

    ConnectWise Asio.jpg

  4. Fill in the following fields.

    ConnectWise Asio-1.jpg

    1. Base URLs - Select the base URL you are using from the dropdown menu.
      • The following options are available:
        • NA:https://openapi.service.itsupport247.net
        • EU:https://openapi.service.euplatform.connectwise.com
        • AU:https://openapi.service.auplatform.connectwise.com
    2. Client Id - Enter your Client ID in the ConnectWise Asio app. You can copy the Client ID from the Asio API Credentials tab in the ConnectWise Asio app.
    3. Client Secret - Enter your Client secret in the ConnectWise Asio app. You can copy the Client secret from the Asio API Credentials tab in the ConnectWise Asio app.

      ConnectWise Asio.jpg
    4. Scope - Select the scopes that you set in the ConnectWise Asio app.
      • It is recommended to select all read scopes in ConnectWise Asio app and here.
        For example, the image below is the scopes set in the ConnectWise Asio app.

        Asio.jpg

      • The following options are available:
        • platform.companies.read
        • platform.automation.read
        • platform.devices.read
        • platform.custom_fields_values.read
        • platform.sites.read
        • platform.policies.read
        • platform.asset.read
        • platform.deviceGroups.read
        • platform.custom_fields_definitions.read
        • platform.patching.read
  5. Click Save and Sync.
  6. When Success appears, it means that the ConnectWise Asio integration has been successfully connected.

    ConnectWise Asio-1.jpg

Known issues

1. Missing data in Connectwise Asio Patch Details dataset

You may encounter the issue of no data for several fields in the Connectwise Asio Patch Details - API dataset.

This is because the ConnectWise Asio Patches api sub-interface of ConnectWise Asio does not support Linux devices when polling IDs for data synchronization.

If your device type is a Linux device, MSPbots will not be able to synchronize this data, resulting in the issue.

Connectwise Asio Patch Details - API.jpg

 

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