Next Ticket is a game-changing tool designed to help technicians gain more focus, efficiency, and control over their workday. As a technician, you can think of Next Ticket as your personal ticket assistant, automatically prioritizing and delivering tickets one at a time right when you're ready for them.
How does Next Ticket work for technicians?
Next Ticket pulls data from your company's professional service automation (PSA) software and uses a smart prioritization method that ranks tickets based on pre-defined ticket priority and dispatch rules. These rules automatically identify critical and high-priority tickets quickly and efficiently in the background to ensure you always work on the most critical tasks. You only have to type NT in MS Teams or Slack and the next priority ticket will be presented on your screen.
What are the benefits of using Next Ticket?
Next Ticket lets you take ownership of your tickets and have more control of your ticket flow. These are some advantages of using Next Ticket every day:
- Eliminate interruptions - Next Ticket lets you work on one ticket at a time without interruptions and removes the need to check your dashboard constantly. Type NT only when you're done with your current task and ready for the next.
- Work at your own pace - Next Ticket gives you one ticket at a time. Once you finish working on one ticket, you can immediately grab the next one.
- Stay organized - Next Ticket's intelligent ranking system ensures you are always working on the most important task, allowing for better time management and control.
- Reduce stress significantly - Enjoy a clear and organized workflow that eliminates the rush and anxiety resulting from a chaotic workflow and the need to juggle multiple tickets simultaneously.
- Increase work productivity and efficiency - Because you don't have to switch from one ticket to another, you spend more time resolving issues than figuring out the next steps. You won't get side-tracked by less pressing issues.
- Work with flexibility and ease - You can adjust to changes easily and promptly. When a more urgent ticket comes in, the system dynamically reprioritizes for you and allows you to respond immediately and without worries!
Watch: How Priority Rules Work and How to Use Next Ticket
Watch: How Next Ticket Works to Benefit You