Release date - Sep 9, 2024
What's in this release:
- Improved UI for the API Call Block for Bots
- New Best Practice tab for Dashboards, Reports, and Bots
- More Intuitive Error Prompts for API Sync Failures and New API Status - Unavailable
- Action Bot Adoption to Halo
- Prevent blacklisted emails from signing up
- New Endpoints in the NextTicket Advanced Rules: Client Time Zone and Request Time
- Hide a Column in New Widget Builder Mode
Improved UI for the API Call Block for Bots
The user interface of the API call block for bots has been modified to be more user-friendly. Below are the updates:
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Integration field moved up - The Integration field was moved to the top of the other fields and now shows only the client's integrations in alphabetical order.
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New Test button - A Test button was added to allow the user to test the API call.
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Code status - The code status appears on the lower part of the window to indicate if the test and code retrieval succeeded or failed.
Related article
How to Configure the REST API Call Bot Block
New Best Practice tab for Dashboards, Reports, and Bots
What's new?
We have just launched a Best Practice tab for Dashboards, Reports, and Bots.
Here you can quickly find the most popular and commonly used template assets for Dashboards, Reports, and Bots. These assets all come with a Best Practice tag.
Clone Best Practice assets to create your own dashboards, reports, or bots!
Who can use the feature?
Users can view Best Practice assets, while admins can clone them.
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More Intuitive Error Prompts for API Sync Failures and New API Status - Unavailable
What's new?
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We have added a new API status - Unavailable, which means that the interface of that API is experiencing an exception. We are currently debugging it and will enable the API as soon as the issue is resolved.
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For failed APIs, you can quickly check the specific error prompt and how to fix it.
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Failed to Sync / DATA Syncing issue
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Failed to Save / DATA cleaning and database issue
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Who can use the feature?
All MSPbots user.
Related article
How to Configure More Options for an Integration
KB article for Action-bot adoption to Halo
The NextTicket Manager Accept button has been added to the NextTicket results in MS Teams messages and the web UI. By default, clicking the button will assign the current user as the ticket owner and the ticket status will be updated to the in-progress status.
The actions for the Accept button can be customized by modifying the response settings of the Action bot for NextTicket for Halo.
Related article
Customizing the Action Bot's Response to the NextTicket Manager Accept Button
Prevent blacklisted emails from signing up
MSPbots has blacklisted free personal emails from signing up. Users who enter free personal emails when registering to the MSPbots app now get the email registration error below.
Related article
Users Get the Email Registration Error When Registering to MSPbots
New Endpoints in the NextTicket Advanced Rules: Client Time Zone and Request Time
The Advanced Rules of the NextTicket Manager now has the client Timezone field, which identifies the time zone of the client associated with the ticket, and the Request Time field, which indicates when the requester filed the NT request.
These rules allow NextTicket to check the NT requester's time zone and deprioritize a ticket if the current time in the client's zone is out of business hours.
| Request Time | Timezone |
Related article
How to Create an Advanced Rule for NextTicket Manager
Hide a Column in New Widget Builder Mode
In New Widget Builder mode, you can hide a column you do not want to display by clicking the button in the Custom Column section.
- If you want to display the hidden column, click
button to show it.
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