Introduction
A customer encountered a looping login issue when trying to access MSPbots' Help Center, Support, or ticket portal using the Firefox browser.
Background
It is possible that you have enabled Firefox's Enhanced Tracking Protection, which may be blocking access to MSPbots' Help Center, Support, or ticket portal.
Solution
- Access the website you need to log in to using the Firefox browser, such as the ticket portal.
-
Click
button and turn off the Enhanced Tracking Protection switch to disable it.
-
Continue signing in to MSPbots.
Contacts
If your issue remains unfixed, please submit a request to us for help.